FAQ

Lamolite® 30-Day Guarantee

We are so confident in our Lamolite® Product that we are offering a 30-Day, No Questions Asked, Comfort Guarantee. Wear your Lamo Footwear, Lamolite® shoes for 30-days and if you aren’t completely satisfied, send them back for a full refund.

If you did not purchase your Lamolite® Footwear from this website, please contact the retailer or website where our footwear was originally purchased to return the product. The retailer will honor our 30-Day Comfort Guarantee and will offer you credit or an exchange based on their own return/exchange policy.

If the selling retailer cannot reasonably satisfy your claim, please contact us at sales@lamosheepskin.com for further help in resolving thematter. This 30-Day comfort guarantee only applies to Lamo’s Lamolite®
product line.

Care Instructions

Most LAMO product is pre-treated with Splash Secure, a water resistant treatment. 

If your LAMO is dirty, use a mild detergent and wipe the dirty area with a clean damp cloth. Let your LAMO product dry in the shade.

Do not put LAMO product in a washer or dyer. Also, never submerge LAMO product in water.

LAMO recommends an initial snug fit. In time, the upper  will stretch and lining will shape to your foot creating a prefect fit just for you.

Refund / Exchange Policy

Return Policy

Lamo Footwear has a 30-day return or 60-day exchange policy. To be eligible for a return, your product must meet the following criteria:

• Be in a new and unused condition
• Be sent back as a complete pair in the Original Packaging

LAMO + Return Bar, Via Happy Returns

You have 2 convenient ways to return or exchange!

Please note that the order number required for a Happy Returns return/exchange is the
original order confirmation received via email (not the PO# on the packing list).

1) Return or exchange in-person with Happy Returns - START HERE:

• Refund/Exchange initiated immediately upon drop-off
• Thousands of locations nationwide
• No need to box your items for shipping, just bring it to the Return Bar
• Product must be returned in its original packaging and in New/Unused condition
• Start your return or exchange here to receive a QR code for a contact-free drop-off
• Note that there is NO fee for use of this method

2) Return or exchange via mail - START HERE:

• Start your return or exchange online to receive a mailing label to box and ship your items
• You will receive an email when your return is received, and your refund has been processed
• Please allow for you 7 -10 days for your refund to be initiated
• Note that there will be a fee of $5.00 deducted from your refund for use of this method

Return/Exchange FAQ

If you have questions on the pair you ordered, please send us an email here. For any returns/exchanges Shoes must be returned in their original packaging and in perfect condition or restocking fees may apply.

Lamo Footwear reserves the right to institute a $4-8 restocking fee, per item, when said items are refunded against the above stated Return Policy. Depending on circumstances you will be issued either online store credit to be used during your next purchase or credit in the same form of purchase of the original item.

Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale.

Warranty

LAMO Footwear® Warranty Policy

LAMO Footwear, proudly stands behind its product with a 1 year Warranty against defective materials and factory workmanship. All items sent in for warranty which are older than one year from date of purchase will be evaluated on a case-by-case basis. Please note that LAMO will use its discretion to offer an exchange or credit but does not perform product repairs.

The LAMO Warranty applies only to authentic product purchased directly from www.lamofootwear.com or an authorized retailer or Authorized Web-Retailer.

Unauthorized sellers on websites such as Amazon may sell products that are used, refurbished, counterfeit, stolen, defective or have defaced, missing or altered product labels.  These products are not covered under the LAMO Warranty.  To confirm if a retailer is authorized, please contact us at sales@lamofootwear.com.

Warranty Exclusions:

•  Items not purchased from an authorized website or retailer.

•  Items over 1 year old from date of purchase (valid proof of purchase is necessary).

•  Normal wear and tear.

•  Accidental damage.

•  Water damage.

•  Lost or stolen goods.

•  Products altered from original state.

Gift Policy

Return Policy

Items must be in their original packaging, in as-new condition with both the printed receipt and return form included in the return shipment.

**Extended Holiday Returns: For orders placed between November 1 and December 31, we offer free extended returns through January 31 This is an extension of our typical 30-day return window. We understand that the festive months are busy, and we want to make sure every gift received fits just perfectly. Happy holidays!**

If the item(s) you received did not fit, please give us a call at 951-549-3610 or email us at sales@lamosheepskin.com for an exchange request. We offer exchanges for different sizes of the same style. We will issue the return shipping label for free, but you must pay the shipping for the new pair being sent out. Shoes must be returned in their original packaging and in perfect condition or restocking fees may apply. All exchanges are dependent on existing stock.

Lamo Footwear reserves the right to institute a $4-8 restocking fee, per item, when said items are returned against the above stated Return Policy. Depending on circumstances you will be issued either online store credit to be used during your next purchase or credit in the same form of purchase of the original item.

 

Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale.

Shipping Policy

UPS Ground (orders OVER $39.95) - FREE - Allow 4-5 business days

UPS Ground (orders UNDER $29) - $5.95 - Allow 4-5 business days

UPS 2nd Day - $29.95 - Allow 2 business days

UPS Next Day - $49.95 - Arrives the next business day

International - $64.95 - Allow 7-17 business days

Free Shipping: We offer FREE UPS Ground shipping and exchanges within the U.S. on orders over $29. Products ordered with Standard shipping normally arrive within 4-5 business days.

General Information: Our warehouse is located in Louisville, KY. We ship orders between 8am and 3pm (PST) Monday through Friday. All orders are shipped within 2 business days unless otherwise noted. Orders placed before 9:00am PST (Noon EST) usually ship out the same day. Weekend orders will be processed the next business day. Please note that expedited orders does not include processing time (1-2 business days). If you order an item that is on back-order, it will ship to you as soon as it becomes available. If you order multiple items, we will ship the in-stock items immediately and send the back-ordered items at a later date. You will not be charged shipping for the back-ordered item.

International: We can ship to MOST countries via Fedex International delivery. Please allow extra time for deliveries to international addresses. The approximate time frame is 7 – 17 business days. Business day are Monday – Friday, excluding holidays. Delivery to International addresses may require the consignee to pay additional fees that include: Duties, taxes and brokerage fees as mandated by the government for the country where the shipment is received. You may check with your local agency for details on estimated fees. These fees must be paid to the courier at or prior to delivery.

 

Holidays: Keeping with tradition, Lamo Sheepskin Inc. will be closed on the following days so our employees are able to celebrate the holidays with friends & family:

 

New Year’s Eve & Day

Memorial Day

4th of July

Labor Day

Thanksgiving Day

Christmas Eve & Day

Privacy Policy

Lamo Footwear is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Lamo Footwear website and governs data collection and usage. By using the Lamo Footwear website, you consent to the data practices described in this statement.

Collection of your Personal Information

Lamo Footwear collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Lamo Footwear also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Lamo Footwear. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Lamo Footwear for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Lamo Footwear website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Lamo Footwear public message boards, this information may be collected and used by others. Note: Lamo Footwear does not read any of your private online communications.

Lamo Footwear encourages you to review the privacy statements of Web sites you choose to link to from Lamo Footwear so that you can understand how those Web sites collect, use and share your information. Lamo Footwear is not responsible for the privacy statements or other content on Web sites outside of the Lamo Footwear and Lamo Footwear family of websites.

Use of your Personal Information

Lamo Footwear collects and uses your personal information to operate the Lamo Footwear website and deliver the services you have requested. Lamo Footwear also uses your personally identifiable information to inform you of other products or services available from Lamo Footwear and its affiliates. Lamo Footwear may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Lamo Footwear does not sell, rent or lease its customer lists to third parties. Lamo Footwear may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Lamo Footwear may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Lamo Footwear, and they are required to maintain the confidentiality of your information.

Lamo Footwear does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Lamo Footwear keeps track of the Web sites and pages our customers visit within Lamo Footwear,in order to determine what Lamo Footwear services are the most popular. This data is used to deliver customized content and advertising within Lamo Footwear to customers whose behavior indicates that they are interested in a particular subject area.

Lamo Footwear Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lamo Footwear or the site; (b) protect and defend the rights or property of Lamo Footwear; and, (c) act under exigent circumstances to protect the personal safety of users of Lamo Footwear, or the public.

Use of Cookies

The Lamo Footwear website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Lamo Footwear’s pages, or register with Lamo Footwear site or services, a cookie helps Lamo Footwear to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Lamo Footwear website, the information you previously provided can be retrieved, so you can easily use the Lamo Footwear features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Lamo Footwear services or websites you visit.

Security of your Personal Information

Lamo Footwear secures your personal information from unauthorized access, use or disclosure. Lamo Footwear secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Lamo Footwear will occasionally update this Statement of Privacy to reflect company and customer feedback. Lamo Footwear encourages you to periodically review this Statement to be informed of how Lamo Footwear is protecting your information.

Contact Information

Lamo Footwear welcomes your comments regarding this Statement of Privacy. If you believe that Lamo Footwear has not adhered to this Statement, please contact Lamo Footwear at sales@lamosheepskin.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Terms of Service

OVERVIEW
This website is operated by Lamo Footwear. Throughout the site, the terms “we”, “us” and “our” refer to Lamo Footwear. Lamo Footwear offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Lamo Footwear, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Lamo Footwear and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@lamofootwear.com.

Get in touch

Have questions about your order, or a general enquiry?